AI-Powered Financial Hardship Assistance
Streamline customer support with our intelligent agentic workflow that guides customers through financial hardship applications with empathy and efficiency.
The Challenges of Financial Hardship Processing
Manual processing of hardship applications is time-consuming and prone to errors, leading to delays in customer assistance.
Time-Consuming Process
Manual processing of hardship applications can take days or weeks, delaying critical assistance to customers in need.
Inconsistent Experience
Customers in financial distress often struggle to navigate complex application processes, increasing their frustration.
Compliance Risks
Inconsistent assessment criteria can lead to unfair outcomes and compliance risks for financial institutions.
Emotional Burden
Limited visibility into application status leaves customers in the dark and increases support call volumes.
Our AI-Powered Solution
Our AI agents guide customers through the application process, ensuring all required information is collected accurately.
Reduced Processing Time
Automated assessment based on customisable criteria ensures fair and consistent evaluation of hardship applications.
Improved Customer Experience
Real-time status updates and proactive communication keep customers informed throughout the process.
Enhanced Compliance
Comprehensive analytics provide insights into hardship trends, helping institutions optimise their support strategies.
Human-in-the-Loop
The customer receives personalised assistance based on their specific financial situation and needs.
Seamlessly Integrated Solutions
Our banking solutions integrate seamlessly with your existing systems, providing a comprehensive ecosystem that enhances your financial hardship assistance processes.
- Seamless integration with your existing banking systems
- Compatible with major CRM and ERP platforms
- Secure API connections for real-time data exchange
- Customisable integration options to suit your specific needs
Key Features of Our AI-Powered Solution
Discover the powerful features that make our AI-powered solution stand out.
Reduced Processing Time
Automated assessment based on customisable criteria ensures fair and consistent evaluation of hardship applications.
Improved Customer Experience
Real-time status updates and proactive communication keep customers informed throughout the process.
Enhanced Compliance
Comprehensive analytics provide insights into hardship trends, helping institutions optimise their support strategies.
Human-in-the-Loop
The customer receives personalised assistance based on their specific financial situation and needs.
The Agentic Workflow in Action
The customer initiates a hardship application through their preferred channel (web, mobile, or phone).
Initial Customer Contact
The AI agent greets the customer and identifies their need for financial hardship assistance, establishing a supportive and empathetic tone from the start.
Key Features:
- Natural language understanding
- Empathetic conversation design
- Immediate response availability
AI Agent: Hello, I'm here to help with financial hardship applications. May I ask what type of assistance you're looking for today?
Customer: I've lost my job and I'm having trouble making my mortgage payments.
AI Agent: I'm sorry to hear about your job loss. I'll help you apply for mortgage hardship assistance. I'll need some information about your financial situation. Is that okay?
Customer: Yes, that's fine. What do you need to know?
Information Gathering
The agent sensitively collects relevant financial information, explaining why each piece of information is needed and how it will be used.
Key Features:
- Contextual questioning
- Privacy-first approach
- Clear explanations of information needs
Knowledge Base Integration
The agent accesses the bank's financial hardship policies and regulatory requirements to provide accurate guidance tailored to the customer's situation.
Key Features:
- Real-time policy access
- Regulatory compliance checks
- Situation-specific guidance
AI Agent: Based on your situation, you qualify for our Mortgage Relief Program. This allows for reduced payments for up to 6 months while you search for new employment.
Customer: That sounds like exactly what I need. How do I apply?
AI Agent: I'll help you complete the application right now. I've already filled in the information you provided. Let's review the form together to make sure everything is correct.
Customer: Great, that makes it much easier. Let's go through it.
Form Completion Assistance
The agent pre-fills application forms with collected information and guides the customer through any complex sections that require additional input.
Key Features:
- Intelligent form pre-filling
- Step-by-step guidance
- Plain language explanations
Transform Your Financial Hardship Process Today
Join leading financial institutions that are using Alesko.ai to streamline hardship assistance and improve customer outcomes.